Shipping

DOMESTIC

We aim for all orders to be packed and dispatched within 48 hours (except weekends and public holidays) from when the order was placed. We use Australia Post for all domestic orders. Orders sent via regular post should arrive within 3-5 business days for metropolitan areas, and with express within 2-4 days. Non-metropolitan areas may take longer. You will receive a confirmation email with a tracking number at the time your order is booked for dispatch. 

 

INTERNATIONAL

All international orders are shipped via AusPost. We aim to dispatch orders within 48 (except weekend and public holiday ) hours of payment confirmation, though this cannot be guaranteed and may vary depending on quantity and your location. Orders should arrive within 14 business days, though times may vary depending on location. You will receive a confirmation email with a tracking number at the time your order is booked for dispatch.

Please contact us within 7 days after dispatch has been confirmed if you have not received your package. Processing refunds beyond 14 days will not be possible due to the perishable nature of coffee products. 

 

AMENDING OR CANCELLING ORDERS

We dispatch orders within 48, most of the time the day of (except weekend and public holiday) hours. Depending on when you order, the turnaround time can be as quick as a couple of hours. If you need to change or cancel your order, please call or email us as soon as possible.

 

REFUNDS AND RETURNS

Dawn Patrol Coffee, we take pride in roasting only the highest quality coffee. Each batch undergoes a strict quality assurance process, and we taste and test every one to ensure it meets our standards.

If you receive an incorrect product or one that is inaccurately described, please contact us at info@dawnpatrolcoffee.com.au within 7 business days, and we will address your issue.

For equipment and accessories, if the product is faulty or damaged upon arrival, please reach out to us within 14 business days to arrange a refund or exchange. If you wish to return an item due to a change of mind, ensure that the product is unused and in its original packaging. Items that show signs of use are not eligible for return or refund. Please note that the original shipping cost will not be refunded for change-of-mind returns.

Return shipping costs are the responsibility of the customer and will not be covered by Dawn Patrol Coffee.